Terms and Conditions

  •  Goods already cut or specifically ordered for a customer cannot be cancelled or deposit refunded.
  • Acceptance of our goods, services and quotation is automatic acceptance of these terms and conditions.
  • We accept no responsibility for doors not closing or rubbing on the carpet surface. Customers must check for adequate clearance prior to installation date.
  • Some cut pile carpets may exhibit an appearance change of random light and dark areas after installation. This is known as shading, pile reversal or watermarking and is caused by movement in carpet fibre in different directions. The customer acknowledges that this does not indicate the floor coverings are defective and is not a manufacturing fault.
  • Payment in full is required on the date of installation unless otherwise agreed upon. If deposit payment is made by credit card, I authorise Carpet Right P/L to debit the balance from my credit card one day after installation.
  • Any account not paid within specified terms will be liable to interest charges at a rate of 15% p.a. and such interest will be added to the account (capitalised) at the end of each month and form part of the principal debt.
  • Any account outstanding for more than 60 days will be liable to meet the cost of debt recovery action, legal and/or commissions and accounting charges. Such recovery charges will be added to the buyer’s account and form part of the principal debt.
  • Title of goods purchased does not pass at law until payment in full of the account to which the goods relate.
  • Colour variations from samples to actual stock may exist, due to dye batch differences.
  • All furniture and personal items should be removed from the area to be carpeted prior to installation, unless stated on original order. Failure to do so will result in extra charges. Extras and accessories not included on original quotation will also result in additional charges.
  • Any existing floor coverings must be removed prior to installation unless stated on original order. Failure to do so will result in additional charges.
  • Floors should be in a reasonable condition and clear of all trade waste prior to installation.
  • Customers must give 72 hours notification if intending to alter or cancel an installation/delivery date. Failure to notify will result in a $120 charge.
  • All care and no responsibility can be accepted for minor damage to decorations/paintwork, furniture, etc. No responsibility accepted for damage to telephone wires, computer cabling etc. It is illegal to run power cables under carpet.
  • Installation dates quoted are estimates only and may change due to factors beyond our control. Minor delays will not attract any discount.
  • Manufacturer’s warranty applies where applicable.
  • All seams and joins locations are placed at the discretion of Carpet Right unless specially instructed.